Shipping Policy
A legal disclaimer
Brin’s Window is not responsible for shipping delays caused by the carrier, weather conditions, customs processing, or other factors beyond our control. Once an order has been shipped and tracking information has been provided, responsibility for delivery lies with the carrier. We are not liable for lost, stolen, or damaged packages marked as “Delivered” by the carrier.
Customs fees, import duties, and taxes for international shipments are the sole responsibility of the customer. Please ensure your shipping address is complete and accurate at checkout, as we are not responsible for items returned or misdelivered due to incorrect address information.
By placing an order, you agree to these terms.
Shipping Policy - the basics
Processing Time
Orders are processed within 2–5 business days. Custom or made-to-order items may take longer and will be noted in the product description.
Shipping Rates & Delivery
Shipping costs are calculated at checkout. Delivery time depends on your selected shipping method and location.
Domestic Shipping: 3–7 business days
International Shipping: 7–21 business days (varies by country)
Tracking
Once your order ships, you’ll receive an email with tracking details.
Lost or Damaged Items
Brin’s Window is not responsible for packages lost, stolen, or damaged in transit. If your package is marked “delivered” but cannot be located, please contact the carrier directly.
Incorrect Addresses
Please double-check your shipping address. We are not responsible for delays or returned packages due to incorrect or incomplete address information.
International Orders
Customers are responsible for any customs duties, taxes, or import fees applied by their country.