Refund Policy
A legal disclaimer
All sales made through Brin’s Window, LLC are considered final unless otherwise stated. Due to the nature of our products—especially digital content, limited-run merchandise, and made-to-order items—we do not offer refunds, returns, or exchanges once a purchase is completed.
By completing a purchase on [www.brins-window.com], you acknowledge and agree to this policy.
Brin’s Window, LLC reserves the right to assess refund requests on a case-by-case basis and may grant exceptions at our sole discretion. Any such exception does not constitute a change to our general policy.
Brin’s Window, LLC is not responsible for customer errors including but not limited to incorrect shipping addresses, accidental duplicate orders, or failure to review product details prior to purchase.
Refund Policy - the basics
Effective Date: March 18, 2025
Thank you for shopping with Brin’s Window, LLC. We take pride in the quality and uniqueness of our offerings. Please read our refund policy carefully before making a purchase.
All Sales Are Final
Due to the nature of our products—including digital downloads, custom-made merchandise, and limited edition items—all sales are considered final. We do not offer refunds or exchanges once a purchase is completed.
Exceptions (if applicable)
In rare cases, we may approve a refund under the following conditions:
You received the wrong item
Your item arrived damaged
You were charged in error
If you believe your situation qualifies for an exception, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and supporting photos if applicable.
Digital Products
All digital downloads are non-refundable and non-exchangeable. By purchasing a digital product from our site, you agree to waive your right to a refund once the file has been accessed or downloaded.
Contact Us
To request support or ask questions about this policy, contact:
📧 Email: brinswindow@gmail.com
📍 Brin’s Window, LLC